Frequently Asked Questions General

1.  Do I have to create an account to shop at 51nikeshoes.com?

New customers will be prompted to create a password when you check out for the first time. Creating a password protects the information you submit. You can then sign in using your email address and password to manage your addresses, email address and track your current orders and view your past orders. The information you provide is ONLY used to store and keep track of your order information and will not be used for any type of advertising purposes by us or any other parties. If you wish to receive promotional offers or announcements, please add yourself to our mailing list. For more information on how your information is used, please review our Privacy Policy.

2.  Is the information I submit absolutely secure?

Absolutely, your orders are processed through the use of a secure server so all information is encrypted to prevent unauthorized access. Credit card transactions are processed securely by VeriSign credit card processing services. For security reasons, we do not store credit card numbers so that information cannot be retrieved by any one.

3.  I am trying to view my order, but I can not log into my account.

Make sure you are using the correct email address used to create the account. If you have forgotten your password, you would be able to recover that information with our Password Recovery function.

4. I forgot my account password, how do I retrieve it?

To retrieve your password via e-mail, please use the Password Recovery function to help recover your password.

5.  The product I want to order is out of stock? I would like to order this item when it does become available. Can you let me know when the product comes back in stock?

Yes, we would be able to notify you once an out of stock item has come back in stock. To be notified when an item does come back in stock, click the "notify me when product is back in stock" link which is located on the product page. Once this item is restocked, you will be notified via email. Please note that this function does not reserve the item for you.

6.  How can I receive discounts and promotions?

The best way to receive special promotions from us is to sign up for our free Newsletter.

7.  When can I expect a reply email?

Our normal turn around times for emails is 48 business hours. If we are experiencing a high volume of emails, emails responses may be delayed. Make sure that a correct email address was provided to us to respond to. Also, please check your spam filters and spam inbox to ensure that you have not missed an email response from us.

8.  How long does it take to process an order?

We require 1-3 business days to process an order for shipment. You may view the full details on our Shipping Information page.

9.  What if I have questions about your products?

Contact us. Our technical support staff is on stand-by to answer your questions.

10.  What is a cookie and why do we need it?

A "cookie" is a piece of information that our Web site sends to your browser, which then stores this information on your system. If a cookie is used, our Web site will be able to "remember" information about you and your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie. Many users prefer to use cookies in order to help them navigate a Web site as seamlessly as possible. You should be aware that cookies contain no more information than you volunteer, and they are not able to "invade" your hard drive and return to the sender with personal or other information from your computer.

Shipping

1. What are my shipping options?

We offer free standard shipping to most country for all product. Delivery time is 4-7 days depending on destination. There is a shipping charge for international orders and that is calculated at the time you check out, before you pay for the order. Alternate shipping options are available for all orders with additional charges and that is also calculated at the time you check out, before you pay for the order. See our Shipping Options for details.

2.  How much is shipping?

We offer free standard shipping to most country for product. Shipping rates for orders are calculated based on your shopping cart and the destination of shipping your address. Sign into your account during checkout to find out your exact shipping rates. Our shipping method details can be viewed at Shipping Information.

3.  Why is my order still being processed for shipment?

We require 1-3 business days to process an order for shipment. Sometimes items maybe become backordered and may cause a delay in processing. You may contact us for a status check if your order is taking longer than 3 business days.

4.  What carrier is free standard shipping shipped with?

We offer Hongkongpost airmail or China post express mail service (EMS) depending the size and weight of the package.

5.  How come I do not have a tracking number?

Orders that are shipped out via International Airmail, Hongkongpost Airmail, will not have a tracking number.
Orders that are shipped out via China post express mail service(EMS) will with tracking number.

6.  I placed an order for expedited shipping why is it taking so long?

We require 1-3 business days to process an order for shipment. After the order has been processed, it will be shipped out with the method of shipment selected. Processing time + Shipping time = Delivery time. You will find that specific information in our shipping information.

7.  How much is shipping?

We offer free standard shipping to most country ,
Few country Shipping charges vary depending on size, weight, and location. To determine your shipping fees, place an order through our shopping cart. If the price is not satisfying, you may choose to not continue with the payment and cancel the order in the shopping cart. shipping information.

8.  When will I know if my order has shipped?

Once orders have been shipped out there will be a confirmation email sent and also the status of the order in "Your Account" will be updated to shipped.

9.  Why was I charged for shipment when I was supposed to receive free shipping?

Free shipping only applies to cell phone accessory orders. If there is one or more items that do not qualify for the free shipping, the whole order will not qualify for free shipment. Free shipping only applies when Standard free first class USPS mail is selected.

10.  What type of shipping do you ship to USA and how long does it take?

We ship packages via EMS. Shipment generally takes 4-10 business days.

11.  I have a FedEx, UPS account. Can I use my account to have the products shipped?

No, unfortunately we do not accept other shipping accounts to be used for order shipments.

12.  I didn't receive my package, what do I do now?

To see how long it takes to receive a package from us, look at our Shipping Information. Check to make sure that the full shipping address is correct and complete on the order. You may also want to try contacting the company used to ship the package to see if they know the where about of your package. Sometimes packages are delivered to the wrong address. It is also a good idea to check with your neighbors to see if they had received the package for you. If the package is being delivered to a multi complex building, sometimes packages are left at the front desk. If you are still having trouble locating your package, please contact our customer service department for further assistance regarding this issue.
 

Payments

1.  What type of payment does 51nikeshoes.com accept?

We accept all major credit cards, and PayPal payments.

2.  What is a Card Verification Number and where do I find it?

The Card Verification Number/Code anti-fraud system was created so that if someone gets possession of your credit card numbers they also need to have possession of your physical card in order to use the card.

Visa, Mastercard and Discover
The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number.

American Express
The American Express verification number is a 4-digit number printed on the front of your card. It appears after and to the right of your card number.

Orders

1.  I want to check the status of my order. How do I find out the status?

To check the status of your order you may log into your account and click ÒYour AccountÓ. You may be able to view all of the orders placed on your account including the status. If you used Google Checkout to place your order, you may log on to Google Checkout and view your order status there.

2.  I want to cancel my order. How do I cancel my order?

30 days returns % echange 100% fress. Returns

3.  I ordered the wrong item, how do I change my order?

30 days returns % echange 100% fress. Returns

Returns

1.  How do I send the order I received for return?

All of our return information and procedures can be found on the following link. Returns

2. Does my order qualify for return and exchange?

30 days returns % echange 100% fress. Returns

3.  What if I receive a defective or damaged product? Or what if I am just not satisfied with my purchase?

Your complete satisfaction is guaranteed.  If you need to return merchandise, complete information and instructions are provided in our Return Policy. If you have any questions, please contact us.

Promotions

1.   Where can I find out about special promotions?

The best source to find out about special promotions is by signing up to our FREE Newsletter. Promotions are always announced through newsletters. So if you are interested in promotions, we suggest signing up as soon as possible.

2.  Where do I input special promotion codes?

When viewing your shopping cart there will be a Promotion Code box section. Submit your promotion code before checking out.

3.  How often does 2xcheap.com have promotion codes?

www.51nikeshoes.com has promotion codes every so often. The best way to find out if we have a promotion is to sign up for our FREE newsletter.